PRIVACY &
COOKIES

This Privacy Policy explains how we collect, use, disclose, and protect your personal information as a user of our website,
in compliance with the General Data Protection Regulation (GDPR). Please read this policy carefully to understand our practices regarding your personal information and how we will treat it.

1. Information We Collect

We may collect the following types of personal information from you:

• Contact information, including your name, email address, and phone number.
• Demographic information, such as your address and nationality.
• Booking details, including the desired dates, number of guests, and any special requirements.
• Payment information, such as credit card details, which is processed securely by our trusted payment service providers.
• Communication records, including any correspondence we have with you.

2. Legal Basis for Processing

We rely on the following legal bases for processing your personal information:

• The processing is necessary to fulfill our contractual obligations to you, such as processing your bookings and payments.
• The processing is necessary for our legitimate interests in providing and improving our villa rental services, ensuring the security and functionality of our website, and responding to your inquiries.
• The processing is based on your consent, which you can withdraw at any time.

3. Use of Information

We use the collected information for the following purposes:

• Providing and managing villa rentals, including booking confirmations and communication related to your stay.
• Responding to your inquiries and providing customer support.
• Sending you relevant information and updates about our services, promotions, and offers with your consent.
• Analyzing website usage and trends to improve our services and user experience.
• Complying with legal obligations, such as tax and accounting requirements.

4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information and ensure its confidentiality and integrity. These measures include encryption, access controls, and regular security assessments. However, no method of transmission or storage can guarantee absolute security, so we cannot guarantee the security of your information.

6. Sharing of Information

We may share your personal information with the following parties, but only to the extent necessary to provide our services:

• Villa owners, property managers, and service providers involved in the villa rental process
•  Our trusted partners and service providers who assist us in operating our website, conducting business, or providing services to you.
• Legal authorities or regulatory bodies when required by law or to protect our rights.

7. Google Analytics

At www.retreat.villas, we use Google Analytics, a web analytics service provided by Google, Inc. (“Google”), to gather information about how visitors use our website.

Google Analytics uses cookies and similar technologies to collect and analyze data about website usage, such as IP address, the pages visited, the time spent on each page, the referring website, and other website traffic information to evaluate your interaction with our website, compile reports on website activity for website operators, and provide other services related to website activity and internet usage.

We use Google Analytics to gain insights into our website’s performance, improve user experience, and make informed decisions about website content and functionality. The data collected through Google Analytics is aggregated and anonymized, meaning it does not personally identify you as an individual. We do not merge or combine this data with other personally identifiable information unless explicitly authorized by you.

By using our website, you consent to the processing of data about your website usage by Google in the manner and for the purposes set out above. To learn more about how Google Analytics collects and processes data, as well as the options available to control the collection and use of your data, please review Google’s Privacy Policy and Google Analytics’ currently available opt-outs.

8. Cookies and Similar Technologies

We use cookies and similar technologies on our website to enhance your browsing experience, analyze website usage, and personalize content. By using our website, you consent to the use of cookies as described in our Cookie Policy. You can manage your cookie preferences through your browser settings.

9. Your Rights

As a user, you have certain rights regarding your personal information under the GDPR, including:

• The right to access, rectify, and erase your personal information.
• The right to restrict or object to certain processing of your personal information.
• The right to data portability.
• The right to withdraw your consent at any time (where applicable).
• The right to lodge a complaint with a supervisory authority.
• To exercise your rights or request further information, please contact us using the information provided at the end of this policy.

10. International Data Transfers

As a global business, we may transfer and store your personal information outside the European Economic Area (EEA). When we do, we ensure appropriate safeguards are in place to protect your information, such as using standard contractual clauses or relying on the recipient.

11. Implications of Withholding Consent for Data Usage

This privacy policy outlines how we collect, use, disclose, and protect your personal information as a user of our villa rental agency website. It is important to understand that by using our website and providing your personal information, you consent to its collection, use, and disclosure as described in this policy. However, if you choose not to give consent or withdraw your consent at any time, it may have certain implications for the services we can provide. Here are some potential implications:

Limitations on Service Provision: Certain services or features may require the collection and processing of specific personal information. If you choose not to provide the necessary information or withdraw your consent, we may not be able to provide you with those particular services or features.

Communication: We may use your personal information to communicate with you regarding bookings, inquiries, updates, promotions, and other relevant information. If you do not provide your consent or withdraw your consent, we may be unable to send you these communications, which could limit your access to important information about our services.

Personalized Experience: With your consent, we may use your personal information to tailor and personalize your experience on our website, such as recommending villas or providing customized offers. If you choose not to give consent or withdraw your consent, the level of personalization and tailored services we can offer may be limited.

Legal Requirements: In some cases, we may be required by law to collect and process certain personal information for regulatory or legal purposes. If you do not provide your consent or withdraw your consent, we may be unable to comply with these legal obligations, which could impact the availability of our services to you.

It is important to note that your consent is voluntary, and you have the right to withdraw your consent at any time. However, the implications outlined above may still apply. We respect your choices and privacy preferences, and we will make every effort to provide transparency and accommodate your preferences to the extent permitted by applicable laws and regulations.

12. Data Protection Officer (DPO)

The main responsibility of the Data Protection Officer (DPO) is to ensure that their organization processes personal data of its employees, customers, suppliers, and other individuals (referred to as data subjects) in accordance with the relevant data protection regulations. EU institutions and bodies are required to appoint a DPO as per the applicable Data Protection Regulation (Regulation (EU) 2018/1725).

The Data Protection Officer is required to maintain the confidentiality of all information and data obtained during the performance of their duties and to consider the risks associated with data processing procedures, taking into account the nature, scope, context, and purposes of the processing. This obligation continues even after the termination of the Data Protection Officer’s duties.

The official Data Protection Officer (DPO) for
Retreat Villas – Ichtis Travel, Online travel agency Ichtis d.o.o. is:
E-mail: info@retreat.villas
Mobile: +385 (0)97 787 36 31

Please review this privacy policy carefully and contact us at info@retreat.villas if you have any questions or concerns regarding the collection, use, or disclosure of your personal information.